Return & Exchange


Return and Exchange policy FAQ

Return & Exchange: Hassle-Free Returns & Exchanges.

Frequently asked questions about returns, refunds, and exchanges.

Your satisfaction is our goal. If you are unhappy with the purchase, follow these instructions to return your item. We do not refund shipping charges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 14 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Visit this page to start your return or exchange:


Thank you for submitting the Lace Wig cleaning form!

Keeping Those Lace Wigs Feeling Fresh & Fabulous!

Our cleaning service, priced between $60 and $80, includes reviving your lace wig and removing all residue from the lace. 

After the cleaning process, it is the responsibility of the lace wig wearer to maintain the hair by conditioning it weekly.

Caring for your lace wig can be challenging, requiring daily and weekly maintenance. Let the experts at Mrs. Gwen Hair & Accessories handle the care for you. We specialize in reviving 100% human hair lace wigs of any grade, from 6A to 12A, through our advanced cleaning process. It's essential to note that all grades of human hair demand proper care, regardless of their quality.

Before accepting your lace wig, we meticulously inspect it for holes, shedding, knots, and tangles. Payment for the service must be made in full before collecting your lace wig. All lace wigs should be dropped off at our office and promptly picked up after the service is complete.

Please be aware that lace wigs showing excessive shedding, matting, bald spots, or knots will not be accepted for cleaning. Additionally, prices for our services are subject to change without prior notice.

Take pictures of the inside and outside of your wig and submit them to us using our online form. We will notify you as soon as the service is complete.

Please note that lace wigs left with us for more than 30 days will not be our responsibility. We will contact you via call, text, and/or email once your lace wig is ready for pick-up. Failure to collect your lace wig within 90 days will result in its disposal without explanation or reimbursement.

Refunds are not provided for the cleaning service. If we determine that your lace wig is not suitable for revival, we will inform you before proceeding.

Payment is due at the time of drop off.

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Zelle: 817-966-6199

Thank you for your t-shirt request. If there's any questions I will contact you. 

Cash App 817-966-6199

Zelle 817-966-6199

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picture #2:  "Juneteenth Celebration Thank Us"


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